Our Policies

At Pynk Monky Esthetics & Wellness, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Waxing Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

Life's Beautiful

Cancellations and No Shows

Our Flexible Waxing Salon Policy

At Pynk Monky Esthetics & Wellness, we do our best to make sure all your needs are taken care of. If you have to cancel or change your appointment, please let us know no later than 24hrs before your appointment to avoid a cancellation fee. If you inform us less than 24 hours before your scheduled time, we have to charge an administration fee of $25. If you do not call or txt at all you will be charged full price of the service. If we are unable to charge card on file you will not be able to book until fees are paid.

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Running Late?

Be Considerate

Pynk Monky Esthetics & Wellness is a very popular Waxing Salon. This means we’re usually booked. If you show up late to your appointment (without letting us know), we can’t guarantee we’ll be able to give you the complete allotted time since we don’t want to keep any of our other clients waiting unncessarily. If you are more than 15 min late we will be more than happy to reschedule your appointment.

Product Return Policy

Ensuring the Best Experience

At Pynk Monky Esthetics & Wellness, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our Salon and we love for that experience to continue at home with any product purchases you make as well.  All sales are final and nonrefundable. If you have a question about a product please contact us so we can insure you get what you need.

Shipping Policy

Orders are processed during normal business hours (excluding weekends and holidays). Please allow up to 24-72 hours for us to process your order. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based.
Please note that once a shipment is released to a carrier, we are no longer liable in case of loss or theft as all packages are subject to the carrier’s terms and conditions. In the unlikely event that the product is damaged during carriage, please contact us at pynkmonky@gmail.com.

FAQ

What to Expect

Please be prepared to fill out a info/ waver form upon your visit. Once in the room you can feel free to ask any questions you have before the start of your service. Once finished you can ask your tech to send you the self checkout option or check out at the front desk. 

Tipping your Spa Tech

Tipping your spa tech after a service although not required is appreciated as they are only paid a percentage of the service fee. You can tip your tech via their personal cash app, through the self checkout or at the front desk. If you would like to leave a cash tip change will be available if necessary. 

Pre-Wax Prep

Proper wax preparation ensures a waxing experience that leaves you satisfied with optimal results. We recommend exfoliating the area that will be waxed for a few days leading up to your appointment. Clean, dry, exfoliated skin is the best skin for waxing. We also recommend avoiding sun exposure for at least 48 hours before and after your wax.

 

Hair needs to be at least ¼ inch long for effective waxing, and up to ½ inch long, or about the length of a grain of rice. This ensures that the wax can grab onto the hair and pull out the entire hair follicle. If hair is too short, the wax won’t have a secure hold. This can make waxing more painful, require repeated waxing of the same area, or risk that the hair follicle won’t be fully removed.If your hair is longer than half an inch, don’t worry. Put down the scissors and relax! Your Pynk Tech will take care of any trimming prior to waxing.

We strongly discourage shaving before waxing! It can irritate the skin and, of course, it will leave the hair too short to wax properly. 

Are there products I should or shouldn’t use before a wax?

 

 If you use products with retinol in them, we suggest that you stop using them at least one week before your wax. 

Also, consider certain medications such as Retin A, Renova, or Accutane can increase the rate at which your skin exfoliates, meaning you could risk removing skin during a wax.

Last but not least, we recommend avoiding heavy lotions, oils or creams the day of your wax. These can make skin greasy, therefore making the wax less effective.

Post Wax Care

After your service we apply our healing balm with is anti bacterial and soothing for the skin to prevent ingrown and irritation. We highly recommend purchasing some for home care to ensure your skin remains moisturized and ingrown free between waxes. 

You will want to stay out of the water. Newly waxed skin is vulnerable to infection, which is why you’ll want to give yourself a bit of time to heal before getting into the water. Sources of standing water in particular, such as pools, are a concern and should be avoided for 24-48 hours after a wax. Showers are fine after the procedure just make sure the water isn't too hot.

 

It may be tempting to check out your newly smooth skin. However, you’ll want to wait at least a day before running your fingers down there. This is because your fingers are likely to introduce bacteria to the newly sensitized region. Give yourself about 2 days, or 24-48 hours, to recover from the wax before engaging in any sexual activity.

 

The newly waxed area is more sensitive and more susceptible to invading bacteria, it’s best to avoid heat, sweat, and friction after your wax. For at least 24 hours, you’ll want to avoid saunas, tanning beds, and even the gym. 

Avoid tight and constricting clothing for a few days after your wax. This helps the area heal faster and avoids friction, which can cause sweat and bacteria buildup. Two days after your wax, use a good quality exfoliant to help avoid ingrown hairs. You can make your own exfoliant or ask your Pynk Tech to make a product recommendation. Remember, that exfoliating too soon can cause additional irritation to your skin, so you should definitely wait for the 48-hour mark, or even longer if your skin is particularly sensitive.